W T F ?

Argh, i hate my customers sometimes. Really...

E.g: A Customer called me today, telling me, he got no signal on his phone... Okay, i started the standard processes, and so on... about 10 Minutes later, we came to a point where he had to reboot his Device.
Well i told him: "Okay, now please pull out the power supply from the Device..."
Cust: "Okay, lemme see, okay, done..."
ME: "Okay, noch could you please also unplug the white antenna cable from the Device..."
Cust: "Just a second.... Done"
---okay, now the Device should be all dark, cause, no power is connected at all---
I was about to tell the customer to plug the shit back in, when he tells me that there is still a green LED glowing....
WTF? no power cord is attached, not even the antenna cable...
ME: "Okay, erm, are you shure that were talking of the same device?"
Cust: "Yes, of course, it has "mycompanyname" written on it..."
--- Pause ---
ME: (thinking that he has unplugged not the right cable) "Well, could you please unplug ALL cables from the Device please?"
Cust: "Moment please"
*cracking and clickering noises in the background*
Cust: "Okay, everything is disconnected now from the box, nothing is connected..."
ME: "So now there isn't any light left on the Device, is there?"
Cust: "No, there is still a green LED glowing"
--- What the FUCK? ---
ME: "Are you SURE that you're talking of the Device, not of the LED on the Powersupply or anything else?"
Cust: "Im not stupid, of course im talking about your modem"
ME: (with every patience i could squeeze out of my raging mind) "Could you please tell me what is written on the box"
Cust: "Lemme get my Glasses"

*searching noises*

Cust: "Okay..." (now customer reads a freaking shitload of numbers, names and stuff, but NOTHING of this SHIT is written on ANY of our Devices)
Me: (now officially pissed off) "FUCK, this is NOT OUR Device..."

Cust: "Ah, i see... *pause* ah, okay, now, i found the device, there is nothing enligthened..."
Me: "erm *wooooozaaaaaa* is this the device where you pulled out the plugs?"
Cust: "no, in this one everything is plugged in..."
Me: "okay, if you plug the power supply in a diffrent socket, does it start to blink?"
Cust: "just a sec." --- "okay, i plugged it in a diffrent socket, no LEDs light up at all"
Me: "okay, your Device is broken, we send u a new one... have a nice day"

--- i violently hit the "End"-Button on my Phone and tried to calm down.... ----

What a shithead, he repeatedly told me that on that device it has a Logo and the Company Name on it... YEAH RIGHT...
Sometimes i whish we would have a Taser, attached to the Phones, so if someone starts to annoy us, we just could hit "Tase the S.o.a.B."-Button and the Cust gets fried... *g*
i love my phantasies *lol*